Privacy Policy (GDPR)

Last updated: 1 June 2025

Rino Ballox Home Styling ("we", "us", "our") operates rinoballox.beauty and is the data controller for personal data collected through this website and our styling services. This policy explains how we process your data in compliance with the General Data Protection Regulation (EU) 2016/679 and French data protection law.

1. Data We Collect

We may collect the following categories of personal data when you contact us, book a consultation, or use our services:

• Identity data: name, title
• Contact data: email address, telephone number, postal address
• Property data: address and details of the property to be styled
• Communication data: messages, preferences, and feedback you send us
• Technical data: IP address, browser type, pages visited (via essential cookies only)

2. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (providing styling services), legitimate interests (responding to enquiries, improving our services), consent (where required for marketing communications), and legal obligation (tax and accounting records).

3. How We Use Your Data

Your data is used to respond to enquiries, schedule and deliver consultations, prepare styling plans, communicate about your project, process payments, and comply with legal requirements. We do not sell your personal data to third parties.

4. Data Retention

Client project records are retained for seven years after project completion for legal and accounting purposes. Enquiry data from non-clients is deleted after 24 months unless you request earlier deletion.

5. Your Rights

Under GDPR you have the right to access, rectify, erase, restrict processing, data portability, and object to processing. You may also withdraw consent at any time where processing is consent-based. To exercise these rights, contact us at [email protected].

6. Data Processors

We use trusted processors for hosting, email, and accounting. All processors are bound by data processing agreements ensuring GDPR-compliant handling. Data is stored within the European Economic Area unless otherwise stated with appropriate safeguards.

7. Complaints

You may lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) at www.cnil.fr if you believe your data protection rights have been violated.

8. Contact

Data controller: Rino Ballox Home Styling, 14 Rue de la République, 69002 Lyon, France. Email: [email protected]. Phone: +33 4 78 42 15 67.